What is your return policy?

  • We accept returns within 07 days of purchase.
  • The retuned item should not be damaged.
  • The returned item should not have been used for more than 50 hours.
  • Customers can receive store credit or make an exchange with another similar item.

Do you ship internationally?

  • No, we don’t ship internationally.

What are your shipping options?

  • We ship across all 7 emirates of the UAE – Dubai, Abu Dhabi (including Al Ain), Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah.

What are the shipping costs?

  • Dubai                                 AED 150
  • Ajman                                AED 150
  • Al Ain                                 AED 350
  • Abu Dhabi                         AED 400
  • Fujairah                             AED 350
  • Sharjah                              AED 125
  • Umm al Quwain               AED 250
  • Ras Al Khaimah                AED 300

How long until I get my delivery?

  • Within 5-7 working days after order confirmation.

Can I change or cancel my order?

  • Yes, you can change or cancel the order within 7 days of delivery, provided the item has some manufacturing defect.

How can I track my order?

Are my payment details/data secure?

  • Yes, we ensure all data remains confidential.

When will I receive my order?

  • Delivery will be made within 5-7 days of order confirmation.

Where are you located?

  • Registered sales office: Hala Equipment Trading LLC, Warehouse # 8, Al Qusais Industrial Area 5, West of Tasjeel, Dubai.
  • Workshop: Hala Equipment Trading Workshop, Behind Tableek Markaz, Industrial Area 10, Sharjah.

How do I contact your company if my question isn’t answered here?