What is your return policy?
- We accept returns within 07 days of purchase.
- The retuned item should not be damaged.
- The returned item should not have been used for more than 50 hours.
- Customers can receive store credit or make an exchange with another similar item.
Do you ship internationally?
- No, we don’t ship internationally.
What are your shipping options?
- We ship across all 7 emirates of the UAE – Dubai, Abu Dhabi (including Al Ain), Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah.
What are the shipping costs?
- Dubai AED 150
- Ajman AED 150
- Al Ain AED 350
- Abu Dhabi AED 400
- Fujairah AED 350
- Sharjah AED 125
- Umm al Quwain AED 250
- Ras Al Khaimah AED 300
How long until I get my delivery?
- Within 5-7 working days after order confirmation.
Can I change or cancel my order?
- Yes, you can change or cancel the order within 7 days of delivery, provided the item has some manufacturing defect.
How can I track my order?
- You can contact us at 050-626 9073 or firstname.lastname@example.org to get an update of order delivery.
Are my payment details/data secure?
- Yes, we ensure all data remains confidential.
When will I receive my order?
- Delivery will be made within 5-7 days of order confirmation.
Where are you located?
- Registered sales office: Hala Equipment Trading LLC, Warehouse # 8, Al Qusais Industrial Area 5, West of Tasjeel, Dubai.
- Workshop: Hala Equipment Trading Workshop, Behind Tableek Markaz, Industrial Area 10, Sharjah.