Return policy options

What is your return policy?

  • Customers can receive store credit or make an exchange

Can discounted items be returned?

  • No


Return process

Do customers need authorization before returning an item?

  • Yes

What do customers need to include in the return package with their item?

  • Just the item
  • Proof of purchase

How many days from the date of purchase must return packages be postmarked by?

  • 07 days

How many days will it take to process returns?

  • 03 days

Will you email customers when their returns have been processed?

  • Yes


Shipping fees 

Who pays for return shipping?

  • Customer pays

Do you charge restocking fees?

  • No

Do you want to include any other guidelines or rules regarding returns?

  • The retuned item should not be damaged. The returned item should not have been used for more than 50 hours.


Customer Service Contact Information

Customer service phone number(opt)

Customer service email address


Version Date

What is the effective date for this Return Policy?     

This allows users to know when your Return Policy became valid.

  • 01-April-21

How many days customers have to ask for a refund?

Please note that you need to select a minimum of 14 days for EU-based businesses.

  • 7 days

What are the conditions that must be met to issue a refund?

  • Product isn’t used or damaged. Product must have the receipt or proof of purchase

Do you issue refunds for items on sale (ie. discounted)?

  • No, items on sale aren’t eligible for refunds

Can customers exchange a product with a new one?

  • Yes, customers can exchange the product with a new one by contacting us.